Refund Policy
Table of Contents
Refund Policy Overview
At Plaiwoo, we want you to be completely satisfied with your purchases. Since we connect you with independent stores and vendors, each store may have its own refund policy. However, we maintain minimum standards that all stores must follow.
General Refund Guidelines
Our marketplace-wide refund guidelines ensure fair treatment for all customers:
- 30-day return window for most products
- Items must be unused and in original packaging
- Original receipt or order confirmation required
- Refunds processed within 5-7 business days
- Store credit or exchange options available
Eligible Items for Refund
The following items are generally eligible for refund:
- Unused products in original packaging
- Defective or damaged items
- Items not matching description
- Wrong items delivered
- Items arriving after guaranteed delivery date
Non-Refundable Items
Certain items cannot be refunded due to their nature:
- Perishable goods (food, flowers, etc.)
- Customized or personalized items
- Digital products and gift cards
- Intimate or sanitary goods
- Hazardous materials
- Items marked as 'Final Sale'
How to Request a Refund
Follow these steps to request a refund:
Contact the Store
Reach out to the store directly through your order page or their contact information
Provide Order Details
Share your order number, item details, and reason for return
Follow Return Instructions
The store will provide specific instructions for returning the item
Ship the Item
Package the item securely and ship it back using the provided label or instructions
Receive Refund
Once the store receives and inspects the item, your refund will be processed
Refund Processing Time
Refund timelines vary based on the payment method:
5-7 business days
1-2 business days
7-10 business days
Immediate
Return Shipping Costs
Return shipping costs depend on the reason for return:
- Defective/Wrong Item: Store covers shipping
- Change of Mind: Customer covers shipping
- Damaged in Transit: Store or carrier covers shipping
- Not as Described: Store covers shipping
Partial Refunds
Partial refunds may be granted in certain situations:
- Item returned after 30-day window
- Item returned in used condition
- Missing original packaging or accessories
- Item shows signs of wear or damage
Store-Specific Policies
Individual stores may have additional refund policies. Always check the store's specific policy on their store page before making a purchase. Store policies must meet or exceed our marketplace minimum standards.
Dispute Resolution
If you're unable to resolve a refund issue with a store:
Contact Plaiwoo Support
Reach out to our customer support team with your concern
Provide Documentation
Share all relevant order details and communication with the store
Investigation
We'll investigate the issue and mediate between you and the store
Resolution
We'll work to find a fair resolution within 3-5 business days
Contact Information
For refund-related questions or assistance: